F**ked up piece of shit!

I don't want to explain. Just read my complaint letter to Ikea Brooklyn and you will understand.

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This is a complaint and I am expecting a reply.

I made a purchase of $918.53 under the order number 1783847. As I am staying in manhattan, I requested for delivery of the items. The delivery time was stated to be 10am to 2pm on 02/18/10.

At 2pm on 02/18/10, I failed to receive my delivery nor any updates explaining the delay. I called the delivery office and was told that they were held up and would arrive in 45mins. After 1 hour, there were still no sight nor news from them. I called the delivery office a couple of times again but no one answered. I left an urgent message expecting a return call. Still, there were no news nor pickup. The delivery service finally arrived at 5pm! This is 3 full hours later than the delivery time! What rubbish.

The delivery personnels were able to assemble everything I requested efficiently. However, when I was checking my items, I discovered that my table lamp has broken despite being wrapped up by me personally before packing in. I immediately asked the personnels what I should do and he simply informed that it was not his responsibility and that I was to call the ikea office. The personnels left while I was in the midst of my call to the office (I signed all the documents he handed to me.)

Your manager informed that I had to personally bring the item down to ikea to have it replaced as I had failed to state in the forms that the item was broken. Considering that the item is heavy and the cost of commuting to ikea is relatively high (the lamp is about $15! Commuting will cost me $10!), I am very unhappy with the situation.

I admit that I should had included the broken item in the form before I signed. However, I am appalled that your staff failed to inform me at the moment I highlighted the issue to them. They simply told me to sign the form and call the office.

First, I ended up waiting for SEVEN hours to get my delivery without any updates or return calls and now, I can't even get a refund or replacement delivered to my house because I overlooked AND your staff failed to inform me! I am totally disgusted by the service provided to me and am expecting a good explanation asap.

Thank you.

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Why am I so fucking suay.


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